Delivery Information

Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number (if applicable) so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.


Delivery Timescales

The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 4 pm, subject to passing necessary checks, your order will be shipped within two days to be received the following two weeks (excluding Sundays and Bank Holidays). Orders received just after 4pm are also often despatched within two days although this is not guaranteed.

Orders shipped on Friday by 4pm will be delivered within three days.

KAT-WACH Watch Official Store and Huaka Logistics Ltd do not currently open on bank and public holidays. Orders received on these days will be despatched the next two working days with the delivery timescales as above.

Due to the nature of the watches and jewellery which KAT-WACH Watch Official Store and Huaka Logistics Ltd sell, KAT-WACH Watch Official Store and Huaka Logistics Ltd operate a strict fraud screening process and therefore KAT-WACH Watch Official Store and Huaka Logistics Ltd are only able to offer this two-day service if the order is validated by our network easily. (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company, or you have used your card before and have no bad history). In almost all cases, this is a straight forward process and can be completed immediately.

If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while KAT-WACH Watch Official Store and Huaka Logistics Ltd perform the appropriate checks. If KAT-WACH Watch Official Store and Huaka Logistics  Ltd are unable to validate your order, you will receive an email to inform you of this and what the next steps are.

In the event of a delay, KAT-WACH Watch Official Store and Huaka Logistics Ltd will contact you either by email or telephone to inform you of this.

While the vast majority of the world locations are valid for two weeks delivery, there are a few remote locations which are not covered by the two weeks delivery service. You can view these locations here.


Amazon Marketplace

Next day delivery is not guaranteed for orders placed on the Amazon marketplace. In almost all cases, however, it is possible. Next day delivery on this platform is subject to our order processing system receiving the order from Amazon in time before our delivery cut off time.


Click & Collect

Click & Collect order will be delivered to your chosen shipping address usually within two weeks after placing your order (if placed before 4pm), but in any event within half a month. Occasionally your order may take a little longer, but if that’s the case we will contact you by telephone or email and let you know. For further details regarding our Click & Collect service please see our Click & Collect Policy


Postage Method

All orders  for $14 Express Delivery, which is usually Direct Logistics Lines. This means your item will usually be delivered the working day after dispatch.

Optionally, you can choose to have your ordered delivered before the following working week for an additional charge of $32.

For orders are given Direct Logistics Lines DHL GLOBAL MAIL Delivery, which means delivery is usually within 2 working weeks , but in rare circumstances can be take more days. You also have the option in the checkout process to select Express Delivery for $32 extra.


Delivery to business addresses and multiple occupation buildings

KAT-WACH Watch Official Store and Huaka Logistics Ltd allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Direct Logistics Lines deliver to the address and not necessarily to the named person.

Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Direct Logistics Lines and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.


Signature upon delivery, missed deliveries and denial of receipt

Most orders shipped by KAT-WACH Watch Official Store and Huaka Logistics Ltd require a signature upon delivery. Due to security reasons, all items require a signature. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then KAT-WACH Watch Official Store and Huaka Logistics Ltd will inform you immediately by email as soon as KAT-WACH Watch Official Store and Huaka Logistics Ltd receive the item. From this point forth, you will be given a choice whether you wish us to re despatch the item or for you to cancel the order. If further to despatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested, KAT-WACH Watch Official Store and Huaka Logistics  Ltd reserve the right to deduct our outwardly shipping fees from the refund total.

In the case of a parcel being signed for and a delivery confirmation being available on the courier's website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the Direct Logistics Lines to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.


Inspection upon delivery

When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.


Late deliveries or despatch

Although KAT-WACH Watch Official Store and Huaka Logistics Ltd are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of several extra days. KAT-WACH Watch Official Store and Huaka Logistics Ltd regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.


The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, KAT-WACH Watch Official Store and Huaka Logistics Ltd will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.


Compensation for late deliveries

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then KAT-WACH Watch Official Store and Huaka Logistics Ltd will provide a refund of any delivery charges that were charged to you. If the delivery was free, KAT-WACH Watch Official Store and Huaka Logistics Ltd do not provide any compensation. Compensation will not be provided to cover consequential losses, e.g. time taken off work to receive deliveries or the item is intended as a gift, and you purchase the same item from a more expensive retailer.


Lost Deliveries

KAT-WACH Watch Official Store and Huaka Logistics Ltd use the Direct Logistics Lines and DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:


1Direct Logistics Lines - 21 working days to confirm a lost parcel


2DHL Express - 10 working days to confirm a lost parcel



 Last Updated: May 2018